Rapido Traffic Charge: People say that these platforms are now making money from situations that are not in the hands of the customer. This is a matter of directly destroying trust.
Rapido Traffic Charge: Ride-hailing app Rapido has introduced a new charging system, which has shocked passengers. Now if there is a lot of traffic during your ride and the journey is delayed, then you will have to bear the cost of it too. An additional charge of Rs 0.50 will be charged every minute for a traffic delay of more than 10 minutes, the maximum limit of which has been fixed at Rs 30.
Huge resentment among consumers
There is an atmosphere of resentment against Rapido in cities like Bengaluru regarding this decision. Many users have described this rule as “unfair” and “exploitative”. They have raised the question that when the traffic is not in their control, then why is a charge being taken for it?
Traffic is not my fault
Hebbal resident Pavitra Rao, while talking to The Hindu, said that she had already given a tip of Rs 40, but still she had to pay an additional charge due to traffic. He said, “The driver should get his wages, but charging for something that is not in the passenger’s control is wrong. This seems like straight-up extortion.”
First the tipping controversy, now the uproar over traffic charges
Recently, questions were also raised about tipping on Rapido, when the company started giving the option of ‘add tip’ while booking a ride. Regarding this, Consumer Affairs Minister Prahlad Joshi had ordered an investigation by CCPA (Central Consumer Protection Authority) on 21 May. After this, Rapido, Ola and Uber changed the language to “Add more (voluntary)”, but users say that the experience is still the same.
Trust is breaking
People say that these platforms are now earning money from situations that are not in the hands of the customer. This is a matter of breaking trust. Regulators should intervene in such cases so that transparency is maintained.
CCPA’s investigation continues
At present, CCPA is reviewing the entire matter, but no official statement has come from Rapido so far. Consumer complaints are increasing and it is expected that the government will take strict action on this.
Rapido’s move is also under question because now passengers have to pay for reasons which are not in their control? Consumers say that “If this trend starts, then every traffic signal will give a new bill.
